Refund Policy

Donations are generally non-refundable

Because donations are passed on to families and programmes soon after they are received, they are voluntary and generally non-refundable once completed. We do, however, refund a donation in the cases listed below.

When we issue a refund

• A duplicate payment was made for the same donation.
• An incorrect amount was charged because of a typing mistake or a technical error.
• The payment was made without the cardholder's or account holder's authorisation.
• The payment was deducted but the donation was not completed or recorded on our side.

How to request a refund

Contact us within 7 days of the payment through either channel below:

• Email: info@ibneakramwf.org
• WhatsApp: +92 321 4388553

1. Write "Refund request" in the subject or first line.
2. Include your full name, the date and amount of the donation, the payment method, and the transaction or reference ID.
3. Briefly explain the reason for the refund. We may contact you to verify that the request is genuine.

How refunds are processed

Once a request is approved, the refund is issued to the original payment method (card, bank account or mobile wallet) within 14 working days. The time it takes to appear in your account depends on your bank or payment provider. Any fee charged by the payment gateway or bank may not be recoverable.

Business address

Ibn e Akram Welfare Foundation
6A Shahid Colony, Rehmanpura, Lahore, Pakistan